Experience
A career that spans telecommunications infrastructure, enterprise systems integration, and modern AI automation — always focused on building systems that create measurable operational impact.
Mississauga Hyundai
AI Solutions Developer & Sales Specialist
2021 – Present
Mississauga, Ontario, Canada
Independently designed and deployed a full AI automation ecosystem on top of existing dealership operations — without a dedicated engineering team or formal technology mandate. The work spans AI agent development, intelligent document processing, marketing automation, and custom API integrations.
The flagship output is Sophia, an autonomous multilingual AI sales agent operating over WhatsApp Business. Sophia integrates nine systems — including OpenAI GPT, ElevenLabs, Nylas Calendar, MongoDB, and Meta Lead Ads — into a single orchestrated pipeline that handles inbound leads 24/7 without human intervention for routine interactions.
Alongside Sophia, built supporting systems for financial document automation (Google Document AI), internal pricing auditing, dynamic ad catalog generation, and a custom CRM integration layer using reverse-engineered authentication flows. All automation runs across 20+ active n8n production workflows.
- Designed and deployed Sophia AI — an autonomous multilingual sales agent on WhatsApp Business handling the full lead-to-appointment lifecycle
- Integrated Meta Lead Ads with n8n orchestration for instant lead ingestion; agent responds in under 30 seconds vs. prior 2–4 hour manual follow-up
- Built multilingual conversation workflows supporting 30+ languages with automatic language detection and ElevenLabs voice greetings on first contact
- Implemented persistent conversation memory via MongoDB (dbSophia) — agent maintains full session context across disconnected interactions
- Automated appointment booking through Nylas Calendar API called directly from the LangChain agent via tool use
- Integrated Google Cloud Document AI to automate data extraction from financial funding forms, reducing manual entry errors by 90%
- Developed Pricing Audit Agents to synchronize internal pricing records against live website data and alert management of discrepancies
- Built Meta Ad Catalog generators via automated CSV manipulation to keep dynamic retargeting campaigns current with inventory
- Reverse-engineered CRM authentication flows to build custom Postman collections for reliable lead synchronization
- Architected 20+ active n8n production workflows spanning lead management, inventory sync, document processing, and reporting
Telsco SAS
Founder & CEO
2005 – 2022
Bogotá, Colombia
Founded and led a telecommunications infrastructure consultancy serving as a primary partner for Nokia, Siemens, Telefónica, and Alcatel. Grew from a solo operation to a team delivering end-to-end infrastructure and Care Services projects across Colombia and Latin America.
Telsco served Nokia primarily as a specialized contractor, delivering Care Services, Maintenance, Installation and Commissioning, and Training across GSM, UMTS, and microwave transmission infrastructure. Projects covered both urban and remote sites, requiring multi-vendor coordination and precision logistics.
Built internal operational processes, documentation standards, and project management frameworks that enabled consistent delivery under demanding client timelines. Managed subcontractor relationships, procurement logistics, and multi-stakeholder communication throughout execution.
- Founded and led Telsco SAS as a primary service partner for Nokia, Siemens, Telefónica, and Alcatel across Colombia and Latin America
- Served Nokia as a specialized contractor delivering Care Services, Maintenance, Installation, Commissioning, and technical Training programs
- Managed end-to-end project delivery from site survey through systems integration, commissioning, and acceptance — GSM, UMTS, and microwave transmission
- Built internal operational processes, documentation standards, and project management frameworks adopted across multiple client engagements
- Delivered complex multi-vendor integration projects on compressed timelines with multi-disciplinary teams across remote and urban sites
- Established a reputation for consistently delivering solutions beyond the scope of formal requirements
Siemens / Nokia Siemens Networks
Field Engineer & Master Technical Instructor
2000 – 2008
Colombia · Munich, Germany (training)
Eight years at Siemens spanning GSM and UMTS field engineering, culminating in a TAC-3 role in the Microwave (MW) Care Support unit. Also designated as an official Siemens Technology Instructor, delivering 1,000+ hours of specialized training to corporate clients across Latin America.
The TAC-3 role in MW Care Support involved providing specialized technical assistance to carrier clients on critical microwave transport systems — requiring deep expertise in transmission, multiplexing, and fault resolution under operational pressure. Received advanced training in Network Management Systems Administration (Siemens ONMS on Unix OS) at Siemens headquarters in Munich, Germany.
As a designated Technology Instructor, designed and delivered structured training programs covering GSM and UMTS architecture, base station configuration, and network operations tooling — including laboratory exercises and assessments used across multiple client cohorts across Latin America.
- Completed 8 years at Siemens culminating in a TAC-3 role within the Microwave (MW) Care Support unit — specialized technical assistance to carrier clients in Colombia
- Received advanced training in Network Management Systems Administration (Siemens ONMS on Unix OS) at Siemens headquarters in Munich, Germany
- Designated as an official Siemens Technology Instructor — delivered 1,000+ hours of advanced technical training to corporate clients across Latin America
- Developed laboratory exercises, assessment materials, and structured training programs used across multiple client cohorts in the region
- Managed site commissioning, RF optimization, fault resolution, and multi-site rollout coordination across GSM and UMTS deployments